E-Mail Policies

IDMI.Net performs unseen services to its customers on all inbound and outbound e-mail messages using our servers. We filter all e-mail for spam (unsolicited e-mail) and scan all messages for viruses . Our customers have the option of opting out of these services.

Any customer using our e-mail servers must agree to the following criteria:

1. The customer must not use IDMI.Net services for any of the following:
    
   1. Initiating or propagating 'chain' e-mail or 'pyramid' e-mails.
   2. Sending bulk or unsolicited e-mails, especially of a commercial nature.
   3. Using their IDMI.Net account as a mail drop for responses for any of the above actions.
      
2. The customer must not e-mail a person after they have specifically requested that you do not mail them. This applies to any automated system you employ.
3. The customer must not send e-mail or post articles with headers modified in such a way to disguise the true source of such mail or article.
4. IDMI.Net has zero tolerance for spam originating from our customers, or from our customer's customer, or for spam advertising websites of our customers or our customers' customers.
    
   1. When we receive a complaint, we will forward it to you. If we don't receive a response indicating the complete resolution of the complaint within 24 hours, we may drop the section of IP space involved in the spam complaint until we are convinced that the problem is resolved. In particular, we are concerned with spam that not only originates from your network, but also that advertises sites hosted on your network.
   2. If we get repeat complaints and it is clear that the problem has not been resolved, we may blackhole the section of IP space involved in the spam complaint until we are convinced that the problem is resolved.
   3. We reserve the right to drop the section of IP space involved in spam or Denial-of-service complaints if it is clear that the offending activity is causing great harm to parties on the Internet.